Job Description
Guest Services Representative
Job Description
Provide genuine, efficient and friendly service for front of house to ensure smooth operations.
Primary Responsibilities
- Greet guests and courteously answer questions about the hotel and local area.
- Check guests in and out in an efficient and friendly manner
- Resolve complaints in a positive manner.
- Answer phones, direct calls and take reservations.
- Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
- Manage cash handling and check cashier closings and deposits.
- Monitor high balance guests and payments owing and take appropriate action.
- Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
- Be attentive, friendly, helpful and courteous to other team members and guests.
- Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
- Attend regularly scheduled meetings for front desk personnel.
- Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
- Follow all hotel safety policies, procedures & standards.
- Handle other duties as assigned by Front Office Manager
Requirements
- Must be willing to work holidays and weekends.
- Friendly, outgoing personality and professional appearance required.
- Hospitality experience and/or customer service experience preferred.
Positive attitude and excellent communication skills a must.