Communication Skills, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Lift/Move 20 Pounds, Organizational Skills, Time Management, Training/Teaching
LOCATION
Ambridge, PA
POSTED
16 days ago
Benefits:
Awarding Purpose
Stability
Employee discounts
Training & development
We are seeking a dependable, detail-oriented Guest Service Representative to join our team. This position is ideal for individuals who take pride in professionalism, consistency, and delivering excellent guest experiences. Afternoon and overnight availability is required, including weekends and holidays.
Position Overview: As a Guest Service Representative, you will be responsible for ensuring smooth front desk operations while providing exceptional service to our guests. This role requires strong attention to detail, reliability, and the ability to handle responsibilities independently—especially during overnight hours.
Key Responsibilities:
Greet and assist guests in a professional and courteous manner
Handle check-ins, check-outs, and reservations accurately
Maintain organized and precise records of guest information and transactions
Monitor hotel activity and ensure guest safety during overnight shifts
Address guest concerns promptly and professionally
Complete shift reports and communicate effectively with team members
Perform light housekeeping/lobby upkeep as needed
What We’re Looking For:
Strong attendance record is REQUIRED – reliability is critical to this role
High attention to small details and accuracy in all tasks
Professional appearance and demeanor at all times
Proven solid work history with consistent employment
Ability to work independently and make sound decisions
Comfortable working afternoons, overnights, weekends, and holidays
Prior hotel or customer service experience preferred
Must be 21 years or older
Must be able to use stairs while carrying up to 20lbs
Expectations: This position is best suited for individuals who understand the importance of showing up on time, every time, and who take ownership of their work. We value team members who are dependable, focused, and committed to maintaining high standards.
Schedule:
Afternoon Shifts
Housekeeping Shifts
Overnight (Night Audit) Shifts
Weekends & Holidays Required
If you are reliable, detail-driven, and take pride in doing the job right, we encourage you to apply.