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Guest Service Representative

Holiday Inn Express

Chula Vista, CA

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JOB DETAILS
SKILLS
Customer Relations, Customer Support/Service, Dental Insurance, English Language, Fast Food, Health Insurance, High School Diploma, Hospitality and Tourism, Industry Standards, Interpersonal Skills, Maintain Compliance, Operations Processes, Quality Metrics, Record Keeping, Telephone Skills, Training/Teaching, Vision Plan
LOCATION
Chula Vista, CA
POSTED
29 days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  

Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment

About the Company

H

Holiday Inn Express

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