Guest Service Representative

Guest Service Representative

Cumberland, MD

Wills Hotel is currently seeking a full-time Guest Service Representative to join their team in Cumberland, Maryland! In this role, you will be responsible for checking in/out guests and responding to guest's requests.

What we can offer YOU:

• Dental & Vision
• 401k
• Paid Vacation (full-time only)
• Paid Holidays
• Pay: Dependent on experience

The right candidate will have:

• 1 year of Front Desk experience preferred
• Must have flexible availability including holidays and weekends
• Positive attitude and service-minded work ethic

Our Guest Service Representative will:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

If you are interested in this position, please submit a current resume for consideration!

TBD

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