Guest Service Representative

Delta Hotels by Marriott Seattle Everett

3105 Pine Street

Everett, WA 98201

GUEST SERVICE REPRESENTATIVE

The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to join our team. In this role you are the heartbeat of our lobby - delivering sharp, attentive service that turns a routine stay into a truly memorable experience. Whether a guest is arriving after a long day of travel, checking out after a productive trip, or needs something handled quickly in between - you make it seamless. In essence, you are the first impression, the warm welcome, and the reason guests leave smiling.

WHAT YOU BRING

You are a natural communicator with hotel front desk experience who genuinely enjoys helping people. You stay composed when things move fast, take pride in the details, and bring consistent energy to every guest interaction. More specifically:

• Active listening skills and a real curiosity about what guests need
• Clear, professional communication, written and verbal
• Comfort with front desk systems, PMS platforms, and standard office equipment
• Solid cash handling and operational math skills
• Familiarity with front office operations and emergency procedures
• The ability to adapt quickly, stay organized, and hold a high standard of service throughout every shift

EXPERIENCE:

• High school diploma or equivalent
• Minimum of one year experience providing customer service directly to the public
• Hotel guest service experience preferred
• Opera Property Management System (PMS) / Marriott systems experience preferred

STATUS:

• Full-time

SCHEDULE:

• Variable schedule; Must be available weekends and holidays

RATE OF PAY:

• $20.77 to $21.54 per hour/DOE

SUPPLEMENTAL PAY:

• Individual Incentives and Bonus Programs

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Drug Free Workplace, Equal Opportunity, E-Verify Employer