Guest Service Representative

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana).

We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations.

Requirements

• Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
• Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
• Past retail, restaurant and/or bakery experience preferred
• Possess a strong sense of teamwork
• Attention to detail is a must
• Ability to follow instructions
• Has integrity and takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others' needs
• Ability to work off-site events and assist with marketing

Responsibilities

• Abide by all bakery policies and procedures
• Assist other departments when necessary
• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Give cake presentations while performing quality control tests
• Operate and balance the POS with accuracy and efficiency
• Keep samples available during operating hours
• Have current and complete knowledge of prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Ability to support crafting department
• Track inventory