Guest Service Representative (Part-Time)

We are seeking an experienced and motivated PT Guest Services Representative to join our team. This position will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at Mortgage Matchup Center. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests' comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event.Your Role on the Team

Deliver upon the organization's Values and Principles.Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solvingConsistently provide a personal, venue experience that exceeds guests' expectations using good judgment and common sense without compromising safety and securityServes as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questionsInspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situationsVerify credentials and scan tickets allowing access or redirecting guests to the proper locationsNotify supervisor and/or security of all facility issues and housekeeping needsEnforce policies during an event to assure the safety and security of all guestsOperate and monitor escalators and elevators to ensure the safety of guestsWrite clear and concise incident reportsMonitor, patrol and respond to alarms/emergency situations inside/outside the ArenaOperate radio equipment, tablets and handheld ticketing and communication devicesAbility to be flexible with various post/work location based on business needs

Your Skills and Experience

Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity proceduresAbility to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance alwaysAbility to effectively communicate with and listen to diverse populations, including strong verbal communication and written skillsAbility to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.Ability to read and scan tickets and ensure authenticityAbility to react appropriately in emergencies and high stress situationsMaintain order and ensure adherence to all safety and security policiesMust have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devicesAbility to utilize service recovery methods confidently and independentlyAbility to react appropriately in emergencies and high stress situationsMaintain order and ensure adherence to all safety and security policies