Guest Service Representative

What''s in It for You?

• Day-one insurance, paid time off, and holiday pay-all from your very first day!
• Join our 401(k) plan after just 30 days on the team.
• Enjoy exclusive hotel and travel discounts across the globe.
• Opportunities for professional development and career advancement.

About Your New Role

Step into the heart of Toledo at the Renaissance Toledo Downtown Hotel, where you'll be not just the face of our hotel, but a cornerstone of guest experiences. As a key ambassador of our brand, your role extends beyond the front desk to embody attentive service, keen problem-solving, and a knack for creating unforgettable stays.

Experience the Thrill of Toledo

Work in a city rich with history and brimming with activities-from the vibrant arts scene and historical museums to the bustling Toledo Zoo and nearby Lake Erie shores. Living and working in Toledo means every day is a new opportunity to explore and engage with a diverse community.

What You'll Be Doing

• Offer a warm welcome to guests, handling check-ins with efficiency and care.
• Communicate purposefully to discover guest needs and exceed expectations.
• Champion our loyalty programs, promoting special rates and upgrades when fitting.
• Ensure seamless cooperation across hotel departments for flawless service delivery.
• Act as a professional confidant for guests, addressing concerns with empathy and promptness.
• Stay prepared and inform guests during emergencies, always ensuring their safety and comfort.
• Maintain meticulous records of transactions and guest interactions to uphold service excellence.

Requirements

Experience & Education

• 2+ years in customer service, hospitality preferred.
• High school diploma or equivalent.

Communication

• Exceptional skills in both verbal and written communication.
• Ability to speak, read, and write effectively in the workplace's primary language.

Physical

• Ability to stand and move comfortably throughout the day.
• Capable of occasionally lifting up to 30 pounds.

About First Hospitality

Since 1985, Chicago-based First Hospitality has been a leader in hotel development, investment, and management. We pride ourselves on creating value through outstanding hotel experiences and we're committed to diversity, equity, and inclusion in all aspects of our work. Join us and help write the next chapter of your career and our growing success story.

At First Hospitality, we're more than just a team; we're a family that thrives on creativity and innovation. Bring your passion for service to a place where you can make a real impact. We encourage a collaborative and flexible work environment that respects your unique contributions. Be a part of a company where you are always appreciated, and your work truly matters. Equal Opportunity Employer.