Guest Service Specialist - Mayfield Heights, OH

The main responsibility of a Guest Service Specialist is to extend exceptional hospitality by providing prompt, courteous service to each of our Guests. Prompt and courteous service is defined as service that sets us apart from our competition. As a Guest Service Specialist, you are also a sales person. Accurate, proficient menu knowledge and perceptive people skills are essential to making our Guests feel welcomed, which builds repeat business and helps create a repeat business for Big Boys Burgers and Shakes.

Guest Service Specialist Responsibilities:

• Provides fantastic first impressions and sets the tone for each Guests dining experience.
• Provides excellent Guest service following our very specific sequence of steps to ensure prompt, courteous service is provided to each Guest.
• Maintains a thorough knowledge of menu items, ingredients and preparation in order to answer questions accurately and make menu item suggestions.
• Provides lasting impressions for our Guests while cashing out transactions by thanking every Guest, ensuring their experience was top-notch and inviting them to return.
• Upsells/suggestively sells the Guest a minimum of 2 times while closing out a transaction.
• Maintains safety and sanitation standards in the restaurant and keeps the area sparkling clean.
• Maintains a professional appearance, adhering to uniform standards at all times.

Guest Service Specialist Job Skills:

• Able to remain on your feet for long periods of time
• Bending, reaching and climbing stairs
• Ability to work under pressure
• Sufficient strength and agility to life and carry up to 30 lbs.
• The ability to read and write English and follow recipes accurately.
• Good mobility of fingers, hands, wrists and elbows
• Good hearing, visual and English speaking skills
• Able to work with a wide variety of foods and ingredients
• Good memory, math and organizational skills

Desired Traits/Hospitality Skills

• A helpful, friendly personality
• Ability to multi-task
• Good communication skills
• The ability to work well with others and provide quality service to Guests at all times