Guest Service Specialist

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We're looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you'll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

Team Member discount up to 40%

Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)

401K contribution and company match

Financial Wellness Program

Personal time off and additional time off purchase plans are available

Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family

Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Guest Service Specialist, you will be the store's front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.

What You'll Do:

Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.

Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.

Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.

Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.

Engage guests with a friendly, helpful approach at the front-end and throughout the store.

Assist in managing the department, inventories, and team for effective minimization of product loss.

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you'll need:

2+ years of experience in retail, grocery, restaurant, or hospitality operations.

Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.

Must be at least 18 years of age.

Preferred Qualifications:

High school diploma or equivalent.

Retail, culinary, and/or grocery experience.

Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Physical and Work Conditions:

Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to