Guest Service Supervisor

Sandcastle Hotel on the Beach is looking for an outstanding Guest Service Supervisor to join the team! The Guest Service Supervisors are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.

Core functions of the position, but are not limited to the following;

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guest.

• Communicate effectively with guests and fellow team members.

• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Team's performance.

• Responsible for all front office activity during scheduled.

• Monitor and adjust room availability.

• Check Room Attendants list and ensure room availability status is accurate.

• Check and audit banks.

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $18.00-$20.00 per hour