TURQUOISE PLACE GUEST SERVICES ADMINISTRATIVE ASSISTANTSUMMARY: Provide administrative support to the Guest Services Operation and Management Team to include answering phone calls in Navis, email, various reports and spreadsheets, preparing check-in packet inserts, and perform reception duties for the Executive Offices. Also, assists Front Desk team as needed.
ESSENTIAL FUNCTIONS:
- Maintain office supply and department inventory.
- Organize scan, and file daily department paperwork.
- Answer the telephones and take detailed messages containing the necessary information to respond.
- Maintain weekly/monthly spreadsheets to include inventory items.
- Be responsible for coding invoices, etc.
- Assist with special projects as requested.
- Answer NAVIS calls to assist with booking reservations, answering guest questions, etc.
- Perform other duties, functions, or tasks as assigned by the department Manager and Director.
QUALIFICATIONS
- GED or High School diploma, required
- Prior Front Desk experience a plus
- A positive, enthusiastic individual with exceptionally strong communication skills
- Able to always act professionally under pressure and effectively multitask
- Able to diffuse conflict and promote a harmonious environment for all owners, team members, and vendors
- Experience with the Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, and Outlook required
- Ability to learn new systems including NAVIS, IQWare, etc.
- Excellent hospitality skills
PHYSICAL REQUIREMENTS
- Ability to work at a desk on a computer for majority of the shift
- Must be able to stand/walk as required
- Must be able to lift/move up to 20 lbs.
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.
Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.