Guest Services Agent

Responsibilities

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Accurately check guests in and out of the hotel and RV park by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests' request.
• Create and update guest reservations upon request based on hotel and RV park availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Conduct wake up calls and schedule as needed
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins and billing in a timely manner.
• Other duties as assigned

The starting rate for this position is $17.00 per hour

WORKING ENVIRONMENT & PHYSICAL EFFORTS

The hospitality industry is a 24 Hour 365-day operation.

This position will primarily be indoor under controlled temperatures.

Occasional exposure to outdoor climates

Occasional: standing, walking, and lifting up to 25 pounds

Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands

Speech and Vision abilities are required