The Guest Services Agent greets and registers guests, providing exceptional service to ensure a memorable stay.
Responsibilities include welcoming guests warmly, completing check-in/check-out procedures, handling payments, and verifying credit cards. The role involves answering phones, managing mail and faxes, and assisting with guest inquiries about hotel services and local attractions.
Agents must handle guest complaints, resolve issues calmly, and respond effectively during emergencies. They are expected to maintain a professional appearance, work flexible hours, and support other front desk duties as needed.
Skills required include effective communication, strong math and computer skills, patience, and the ability to stand and move continuously. A high school diploma is preferred.
Benefits offered include competitive pay, health coverage, paid time off, retirement plans, discounts, wellness programs, and growth opportunities. The company promotes diversity and equal employment opportunity.