The Guest Services Agent operates the 24-hour front desk at a large conference center on a university campus. They handle guest check-ins, check-outs, payments, reservations, and cancellations using property management software. Providing excellent customer service, they assist guests, visitors, and vendors by answering questions, accepting messages, storing luggage, and arranging transportation. Qualifications include at least 1 year of in-person customer service experience, proficiency with business and property management software, strong communication skills, and the ability to interact respectfully with diverse populations. The role requires flexibility to work evenings, weekends, and holidays, and involves background checks and age requirements. Compensation varies based on experience and skills, with benefits starting on day one. The position is part of a union and may involve variable schedules.