Communication Skills, Detail Oriented, Hospitality and Tourism, Multitasking, Presentation/Verbal Skills, Property Management, Service Delivery, Team Player, Time Management
About the role
Our team at Hotel Bardo Savannah is looking for a passionate and dynamic Hotel Front Office Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.
What you'll do
- Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
- Check-in and check-out guests according to resort procedure
- Address guest requests, challenges or complaints in a friendly, attentive and timely manner
- Effectively communicate Front Office and guest needs to management or other departments
- Manage reservations and VIP guest amenities/requests
- Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
- Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort
Qualifications
- Hard-working team player with a positive attitude and strong attention to detail
- Passionate about hospitality and providing elevated service, and possess a desire to learn
- Able to multitask and make decisions in a fast-paced environment
- Excels at verbal and written communication
- Excellent presentation and grooming standards
- Previous experience with property management systems is a plus
- Able to endure abundant physical movement in various work areas
- Able to maintain a friendly and welcoming demeanor when addressing guests