Guest Services Agent

Status: Seasonal, Winter (Part Time & Full Time Opportunities Available)

Sugar Bowl Resort is seeking enthusiastic Guest Services Agents to sell ticket products including lift access, equipment rentals, and Snowsports School lessons. In this guest-facing role, you will provide guests with appropriate tickets / passes, Snowsports school, and general mountain information while always delivering exemplary customer service in all situations. This position requires availability on weekends and holidays and is a key part of the first impression Sugar Bowl makes on every guest.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• Excellent communication skills with a warm and professional demeanor
• Passion for delivering exceptional guest service.
• Ability to learn the ticket selling computer system, full product lineup, and current pricing
• Some computer experience preferred
• A strong work ethic and ability to handle multiple tasks at once
• Must be fluent in English
• Must be able to pass a background check
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset
• Availability required on weekends and holidays

What You'll do:

• Maintain a thorough knowledge of lift tickets, rentals, lessons, resort services, pricing, locations, and meeting times.
• Accurately sell and process resort products through the ticketing and point-of-sale system.
• Welcome guests and provide assistance at indoor and outdoor guest service locations.
• Support rental operations, including boot fitting, equipment setup, and basic ski or snowboard teching.
• Assist with guest communications by responding to questions in person, by phone, email, or other communication channels.
• Manage lost-and-found items, including documenting, organizing, storing, and helping reunite guests with lost belongings.
• Resolve guest questions and concerns in a courteous, patient, and solutions-focused manner.
• Maintain a clean, organized, and professional work environment.
• Build positive and cooperative working relationships with team members and other resort departments.
• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations
• Perform additional duties as directed by the Supervisor or Manager.

Physical Requirements:

• Ability to stand for extended periods during a full shift
• Ability to work indoors in a fast-paced, high-traffic environment during peak periods
• Ability to perform occasional snow removal, including light shoveling around the work area
• Ability to operate a computer and point-of-sale system throughout the shift
• Ability to lift and carry up to 25 pounds as needed

Winter Benefits:

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.