Guest Services Agent - Worlds of Fun Village

Guest Services AgentDepartment: VillageReports To: Village LeadPosition Type: Seasonal About the JobWant a summer job where you get to help people and be part of the fun? As a Guest Services Agent at Worlds of Fun Village, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting environment.Why Work at Worlds of Fun Village?Free park admissionTeam member ride nights and special eventsFlexible scheduling On‑the‑job training providedGreat experience for communication, problem‑solving, and customer service skillsWhat You'll DoGreet guests and help answer questions about the parkCheck-in/Check-out guests who are staying at the VillageHandle transactions accurately and responsiblyListen to guest concerns or feedback and help find solutionsRespond to guests in person, by phone, or electronicallyMaintain a clean, friendly, and welcoming work areaUse multiple computer systems to assist guestsHelp create a positive guest experience every dayAssist with restocking the Village store Assist with additional duties as assigned by leadershipWhat We're Looking ForMinimum age: 18Friendly, positive attitude and strong communication skillsComfortable speaking with guests face‑to‑face and over the phoneAbility to multitask and stay calm in busy situationsWillingness to work evenings, weekends, and holidaysAbility to adapt quickly and problem‑solveComfortable using computers and learning new systemsAble to stand for long periods and work outdoors in various weatherFor restocking the Village Store: ability to lift up to 40 lbsStrong teamwork skills and professional behaviorOther DutiesAdditional responsibilities may be assigned as needed to support park operations.Ready to Apply?Apply online at EnchantedParks.com/JobsEnchanted Parks is a Smoke‑Free, Drug‑Free Equal Opportunity Employer.