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Mote Science Education Aquarium: Mote SEA
Guest Services Assistant Manager
The Guest Services Assistant Manager (Mote Science Education Aquarium at University Town Center) provides operational leadership and administrative support for the Guest Services Department. This role supports the Guest Services Manager in overseeing daily operations, staffing, training, reporting, and guest experience standards while ensuring consistency and efficiency across all Guest Services functions.
The Assistant Manager plays a key role in maintaining operational continuity, supporting Team Leads and Associates, and contributing to the ongoing development of departmental systems, processes, and performance standards.
Leadership & Administrative Responsibilities
Supports overall departmental leadership, planning, and daily operational oversight of Guest Services
Provides operational leadership coverage and continuity for the department when needed
Directs and supports Team Leads and Associates to ensure consistent execution of guest service standards and operational expectations
Leads recruitment, interviewing, onboarding, and training processes for Guest Services staff
Coaches, develops, and supports Team Leads and Associates to strengthen performance, accountability, and advancement readiness
Oversees employee performance tracking, attendance follow-up, and accountability documentation processes
Supports staffing strategy, scheduling oversight, and labor planning based on attendance trends, events, and operational needs
Prepares and analyzes operational reporting including attendance, revenue, conversion, and performance metrics
Monitors membership conversion, guest engagement, and revenue-driving initiatives to support departmental goals
Identifies operational trends and recommends improvements to efficiency, service delivery, and guest experience
Communicates key operational updates, concerns, and recommendations to the Guest Services Manager
Operational Responsibilities
Ensures consistent delivery of exceptional guest service standards across all Guest Services operations
Leads resolution of escalated guest concerns and complex service recovery situations with professionalism and sound judgment
Oversees cash handling procedures, register balancing, and daily reconciliation processes to ensure accuracy and accountability
Maintains departmental readiness standards including staff presentation, uniforms, and operational appearance expectations
Provides operational oversight for front-entry readiness and supports security and weapons detection procedures as needed
Coordinates inventory, supplies, equipment readiness, and vendor-related service needs to ensure uninterrupted operations
Supports troubleshooting and continuity of admissions systems and operational technology
Collaborates with internal departments to support events, group visits, promotions, and other high-volume operational needs
Supports frontline operations during peak periods or staffing gaps to ensure consistent guest experience delivery
Performs other duties as assigned in support of departmental operations
Experience Required
A minimum of 3-5 years working in guest services at an aquarium, zoo, or related attraction setting is preferred.
Further Comments
Qualifications: The ideal Assistant Manager will be: Energetic, outgoing, and patient with a desire to provide a positive and memorable experience for each Aquarium visitor A team player able to perform additional functions as assigned Effective with communication skills, both verbal and written First-Aid/CPR Certified or ability to obtain certification within 3 months of hire
Perks
Full time benefits eligible (health, dental, vision.) Retirement plan options available. Paid holiday, vacation and sick time. FAA Attractions Association Member, Mote Membership of 6,
Salary
$21 - $26 hourly: offer depending on experience. Full time, 40 hours per week
How to Apply
Email Jessica Rhodes at jrhodes@mote.org with Cover Letter and Resume.
Mote Science Education Aquarium: Mote SEA
225 University Town Center Dr.
Sarasota, FL 34243
Phone: 9413884441
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