Guest Services Associate

Guest Services AssociateDepartment: Admissions / Guest ServicesReports To: Guest Services LeadPosition Type: Seasonal (Summer)About the JobWant a summer job where you get to help people and be part of the fun? As a Guest Services Associate at Worlds of Fun, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting park environment.Why Work at Worlds of Fun?Free park admissionTeam member ride nights and special eventsFlexible scheduling On‑the‑job training providedGreat experience for communication, problem‑solving, and customer service skillsOpen to applicants 16 years and olderWhat You'll DoGreet guests and help answer questions about the parkSell tickets, season passes, and other admissions productsHandle transactions accurately and responsiblyListen to guest concerns or feedback and help find solutionsRespond to guests in person, by phone, or electronicallyMaintain a clean, friendly, and welcoming work areaUse multiple computer systems to assist guestsManage Lost and Found items and inventoryHelp create a positive guest experience every dayAssist with additional duties as assigned by leadershipWhat We're Looking ForMinimum age: 16Friendly, positive attitude and strong communication skillsComfortable speaking with guests face‑to‑face and over the phoneAbility to multitask and stay calm in busy situationsWillingness to work evenings, weekends, and holidaysAbility to adapt quickly and problem‑solveComfortable using computers and learning new systemsAble to stand for long periods and work outdoors in various weatherFor Lost & Found: ability to lift up to 40 lbsStrong teamwork skills and professional behaviorOther DutiesAdditional responsibilities may be assigned as needed to support park operations.Ready to Apply?Apply online at EnchantedParks.com/JobsEnchanted Parks is a Smoke‑Free, Drug‑Free Equal Opportunity Employer.