As a guest services attendant, you will take on a versatile and
dynamic role, ensuring guests have a seamless and enjoyable experience
across multiple areas of the facility, including the arcade,
concessions, and ticketing stations. You will be a key part of our
team, delivering exceptional service and helping create memorable
experiences for guests of all ages.
In this role, you will operate point-of-sale (POS) systems, assist guests with arcade gameplay,
troubleshoot game and card issues, and maintain the cleanliness and
functionality of arcade machines. Additionally, you will manage the
redemption counter, helping guests select prizes and ensuring the area
is well stocked and organized.
At the concessions station, you will prepare and serve food and
beverages while adhering to strict safety and hygiene standards. This
includes operating POS systems to process orders
accurately and maintaining the cleanliness of the concessions area,
including countertops and equipment.
At the ticketing station, you will greet guests warmly, answer
questions about attractions, and assist with ticket purchases. You
will operate POS systems, issue wristbands or passes, issue mini-golf and duckpin bowling equipment, and provide
information about promotions, packages, and pricing options to help
guests make the most of their visit.
Throughout all areas of responsibility, you will deliver friendly
and proactive customer service, assisting guests with inquiries,
directions, and troubleshooting as needed. You will also respond to
and resolve guest concerns or complaints in a professional and
efficient manner, ensuring every guest feels valued and appreciated.
Maintaining a clean, organized, and safe environment will be
another key aspect of your role. You will ensure all assigned areas
are well-maintained, report any equipment malfunctions or safety
concerns promptly, and contribute to the overall upkeep of the
facility. Collaboration is essential, and you will work closely with
your team to ensure smooth operations, especially during special
events, group bookings, or high-traffic periods.
This position requires you to be at least 16 years of age, with
availability to work evenings, weekends, and holidays. You should have
strong communication skills, the ability to multitask, and a
customer-focused attitude. Previous experience in customer service,
food service, or hospitality is preferred but not required.
Key qualities for success in this role include adaptability, as you
will transition seamlessly between different responsibilities;
attention to detail to ensure accuracy in food preparation,
ticketing, and guest transactions; and strong problem-solving skills to address guest needs and resolve issues quickly and efficiently.
Teamwork and a commitment to delivering outstanding customer service
are also essential.
We pride ourselves on offering a fun, supportive, and team-oriented
work environment. Employees enjoy flexible scheduling options, making
this an ideal opportunity for students or individuals balancing other
commitments. We also provide opportunities for skill development and
cross-training in other areas of the facility, as well as employee
discounts and other perks.
If you're enthusiastic, safety-focused, and eager to help create
memorable experiences for guests, we'd love to hear from you.
Requirements
- Must be at least 16 years of age.
- Availability to work evenings, weekends, and
holidays.
- Ability to multitask and
stay organized in a fast-paced environment.
- Strong communication skills and a customer-focused
attitude.
- Previous experience in
customer service, food service, or hospitality is preferred
but not required.
Benefits
- Flexible scheduling
- Employee discounts
- Fun work
environment
- Opportunities for
growth
- Development of transferable
skills