Guest Services

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kidsand their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Shift: 7a - 7:30p or 8a - 8:30p.

Job Summary:

Create a warm, welcoming, best-in-class experience for patients and families across their arrival for appointments and though their inpatient admissions. Serves as an expert resource for families regarding hospital and unit-based services and provides support for service-based requests and non-clinical needs. Provides administrative support for the inpatient units and works collaboratively with all team members to drive an optimal patient-family, and employee, experience. Models Lurie Children's values of integrity, equity and discovery, and creates a team environment that is supportive, collaborative, informative, and respectful.

Essential Job Functions:

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units. Ensuring any visitor restrictions or exceptions are identified and enacted appropriately.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families' questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs as identified. Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families' post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.
• Other job functions as assigned.

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program