Guest Services Communications Team Member 26-27

Position Overview

Do you enjoy helping people and solving problems? Join the Guest Services Communications team at Mt. Hood Meadows and become a vital connection between our guests and an unforgettable day on the mountain.

As a Guest Services Communications Team Member, you'll be the first point of contact for many of our guests, providing friendly, timely, and accurate support by phone, email, and online service tickets. You'll assist with season passes, lessons, programs, online accounts, and ticketing questions while working closely with Guest Services, Programs, and Lift Operations to ensure every guest receives exceptional service.

This is a fast-paced role that blends customer service, communication, technology, and problem-solving in a collaborative mountain environment. While your primary focus will be supporting guests through our communication channels, you'll also have opportunities to assist with front-line point-of-sale operations when needed. If you enjoy helping others, thrive in a dynamic environment, and take pride in delivering outstanding service, we'd love to have you on our team.

This is a full-time, seasonal position

Qualifications & Experience

Must be at least 18 years of ageStrong guest service and communication skills, written and verbalAbility to multitask in a fast-paced environmentProficiency in Windows-applicationsPrevious guest service experienceAvailability to work weekends and holidaysMust be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

Previous experience in a call center environmentExperience with RTP or similar POS systemFamiliarity with Jira Service Desk, Mitel, or Confluence

Compensation:

Starting Wage: $ 19.40 - $23.72 hourly

Perks:

Year-Round Housing Available. Subject to AvailabilitySki/Snowboard Season Pass for employees and qualifying dependentsDon't Ski/Snowboard? Gift your lift access to a family memberFree Ski/Snowboard Group Lessons & Discounts on Rental GearBuddy Tickets (3 discounted tickets to share)Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)Mountain Exchange Program (Ability to request free lift access to regional resorts)Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)Special invites to Columbia Employee Store, Adidas, and other industry retailersEmployee Assistance Program (EAP)Free Employee Transportation from Hood River & SandySummer Seasonal Job Connections with Local BusinessesAccess to Team Wellness ProgramsTeam Appreciation Events/DinnersClick here to learn more about our team member perks

Videos:

Watch our team in action on the MHM YouTube Channel