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Guest Services Coordinator

Experience Columbia SC

Columbia, SC

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JOB DETAILS
SALARY
SKILLS
City Government, Communication Skills, Customer Support/Service, Data Quality, Dental Insurance, Emergency Response, Health Insurance, Hospitality and Tourism, Interpersonal Skills, Maintain Compliance, Marketing, Nonprofit, Operations Management, Organizational Skills, Sports, Travel Industry, User Documentation, Vision Plan
LOCATION
Columbia, SC
POSTED
1 day ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
I. Position Summary:

The Guest Services Coordinator reports directly to the Director of Events. This position is responsible for greeting visitors to the Convention Center ensuring accurate direction and information is provided to visitors to enhance a positive experience.

IIEssential Functions/Responsibilities:

• Demonstrated knowledge of daily events in Convention Center through Event Summary Report (ESR). Responsible for checking the ESR each morning to be familiar with the events in the building.

• Responsible to maintain coverage at guest services desk during normal business hours and as scheduled on evenings and weekends.

• Responsible to superviseGuest Services staff in various positions throughout CMCC.

• Ensure on-site visitors are welcoming entering the facility and direct people to correct destination while ensuring adherence to CMCC policies and procedures and event specific directives.

• Ensures visitors are acknowledged and thank visitors for visiting upon their departure.

• Responsible for giving accurate event information, directions, and information to callers.

• Maintain Guest Services Manual with current staff names, contact information, emergency response information, Spectra staff, and local info. (restaurants, hotels, transportation, USC, City and Regions)

• Communicate to employees via radio when appropriate.

• Distribute lost and found items to security department and redirect related inquiries appropriately.

• Interacts with all department heads, all employees, and external vendors.

• Required to attend applicable organization training and meetings.

• Dress business appropriate with name badge visible at all times.

• Keep guest services desk items organized and out of public view.

• All other duties as assigned.

III. Skills:

• Ability to direct Guest Services staff to ensure consistent excellent customer service.

• Schedule Guest Service staff as directed by Director of Events.

• Excellent customer service and positive attitude.

• Strong communication and interpersonal skills are required.

• Must be able to interact with people from various backgrounds.

• Must have patience and adaptability to changes.

IV. Education/Qualifications Required:

• High School Diploma (or GED/High School Equivalent certificate) and at least one (1) year of relevant work experience or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

DISCLAIMER

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position maychange.

Compensation: $32,610.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Columbia Metropolitan Convention Center (MACST)

We want the whole world to know what makes Columbia SC so great. Think of us as the biggest cheerleader for the heart of South Carolina. We educate potential visitors about the region year-round with paid and earned media. We help strengthen the region's economy by bringing millions of visitors annually. Our unified vision and strong identity stokes our shared sense of possibility and fosters pride among locals.

Midlands Authority for Conventions, Sports & Tourism was organized as the Midlands Regional Convention Center Authority, a South Carolina nonprofit corporation as of July 5, 2001. To better define the overall purpose and mission of the Authority the official name was changed effective September 12, 2003.

The mission of the Midlands Authority for Conventions, Sports & Tourism includes:
  • Directing and managing the activities and mission of the Columbia Metropolitan Convention and Visitors Bureau.
  • Overseeing the development and operation of the Columbia Metropolitan Convention Center under a long-term management agreement for the benefit of the Governmental Entities: City of Columbia, Lexington County and Richland County.
  • Directing and managing the activities and mission of the Columbia Regional Sports Council (also known as Experience Columbia SC Sports).
  • Directing and managing the operation of the Columbia Regional Visitors Center.

On August 24, 2001, the Authority became the Supervising Member for the Columbia Metropolitan Convention & Visitors Bureau (also known as Experience Columbia SC) and on May 14, 2002, the Columbia Regional Sports Council became a partner in the regional marketing efforts.

The Midlands Authority for Conventions, Sports & Tourism Board consists of nine members; five representing the City of Columbia, two representing Lexington County and two representing Richland County.

The President and Chief Executive Officer of the Midlands Authority for Conventions, Sports & Tourism will oversee the operation and management of all responsibilities delegated to the Authority by the Board. The current President & CEO is Bill Ellen.

Midlands Authority for Conventions, Sports & Tourism is committed to the principles of equal employment. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation, because of age, race, color, national origin, ancestry, religion, sex, pregnancy, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Midlands Authority for Conventions, Sports & Tourism is dedicated to the fulfillment of this policy in regards to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

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