Guest Services Coordinator
Status: Part Time
Schedule: Monday-Friday 2pm-7pm
Location: Health Services of Rogue Valley
Apply at www.TeamAvamere.com
Job Summary
A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.
Essential Duties and Job Responsibilities
- Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
- Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
- Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
- Conducting facility tours for prospective residents and their families.
- Facilitating introductions to caregivers and other departments.
- Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
- Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.
- wearing identification badges.
- Answering phones, managing resident call lists, and redirecting calls appropriately.
- Responding to general questions and concerns, providing information about facility services, and making recommendations.
- Documenting and escalating feedback and issues to ensure timely resolution.
- Handling and distributing mail and packages.
- Scheduling appointments for residents with medical staff or other professionals.
- Reporting any changes in a resident's condition or behavior to the appropriate medical staff.
- Collaborating with other departments to ensure seamless service delivery.
- Ensuring the reception area is clean, organized, and inviting.
- Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.
Requirements
Requirements and Qualifications
- One or more years of experience in a clerical position in healthcare setting.
- Must maintain and have active CPR/BLS during employment
- Have a passion for caregiving and enhancing the quality of life for our residents
Benefits
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
- Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
- 401 (k) Plan: After 90 days of employment, with matching program.
- Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
- EAP Canopy with unlimited telehealth mental health visits.
- Continuing Education and Higher Education Reimbursement.
- Generous employee referral bonus program.
- Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
- Professional Development: Opportunities for growth and development within the company.
- Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.
Avamere is an Equal Opportunity Employer and participates in E-Verify.