Guest Services Coordinator

Living Fully Resorts

Reddick, FL

JOB DETAILS
SALARY
$14–$16 Per Hour
SKILLS
Administrative Skills, Affordable Housing, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Detail Oriented, Entrepreneurship, Finance, Fitness, Funding, High School Diploma, Hospitality and Tourism, Linux Media Players, Office Management, Organizational Skills, Presentation/Verbal Skills, Property Management, Rentals, Servant leadership, Service Delivery, Social Media, Stewardship, Telephone Skills, Writing Skills
LOCATION
Reddick, FL
POSTED
Today

Guest Services Coordinator 

Serving as the resort's primary ambassador, the Guest Services Coordinator (GSC) is essential in providing our guests and residents with a "WOW" experience throughout their entire visit. By offering warm greetings and professional assistance in person, via email, or over the phone, the GSC acts as a dedicated concierge, ensuring every guest's needs are fully met during their time at the resort.

Are you a skilled property management expert ready to channel your expertise into an entrepreneurial environment? If you are seeking a rewarding career within a fast-paced, expanding company, we invite you to join Living Fully Resorts and contribute to building something truly remarkable.

Living Fully Resorts

Living Fully Resorts develops premier RV vacation destinations, meeting the demand of 11 million US RV-owning households. Our best-in-class resorts blend natural beauty with luxury amenities like pet-friendly and ADA cottages. We uniquely combine the top features of RV parks, vacation rentals, and traditional resorts.

Our "gold standard" features high-end amenities, including clubhouses, tiki bars, lazy rivers, and pickleball, plus weekly entertainment. We provide a luxury resort experience in the great outdoors.

Our elite teams deliver exceptional service, ensuring families enjoy wholesome, refreshing vacations that keep them coming back.

As a subsidiary of DLP Capital, we belong to an organization frequently honored as a Best Place to Work and a 13-time Inc. 5000 fastest-growing company.

About this opportunity:

  • Location: Southern Hammock Resort, 16905 NW Highway 225, Reddick, FL 32686
  • Compensation: $14.00 - $16.00 Hourly, depending on experience 
  • Position Type: Seasonal, Full-Time, Part-Time

What we are looking for in a Guest Services Coordinator:

  • High School Diploma Preferred
  • Driven for Excellence in hospitality and guest services
  • Professional appearance
  • Computer proficiency and prior experience with Google, registration booking, and data entry are a plus
  • Dynamic personality & smile are a plus
  • Excellent customer service skills -- residents are our #1 priority, and team members are expected to Wow them daily
  • Minimum of 2+ years of property management experience 
  • Live local 
  • Excellent verbal and written communication skills
  • Appfolio experience is a plus
  • High level of organization and attention to detail
  • Competence with office management software a plus

What you will do as a Guest Services Coordinator:

  • Assist with booking reservations & guest accommodations
  • Act as a concierge to assist guests with information on local area attractions, vendors, food, and supplies
  • Assist with the coordination and execution of resort events and activities
  • Prepare and deliver resort communication via social media, website, print, and door knocking
  • Prepare for arrivals and departures
  • Complete and maintain resort and guest records
  • Serve as the first person that visitors and callers interact with, representing the resort in a professional and kind way
  • Collect and post payments
  • Assist with booking reservations, answering phones & other administrative tasks.
  • Deliver a WOW Service to prospective guests, current guests, and residents & teammates
  • Welcome working in and thriving in a fast-paced environment

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it's for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We've been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America's 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God's love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policyhere.



About the Company

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Living Fully Resorts