Establish Priorities, Hospitality and Tourism, Mentoring, Pricing, Time Management
Guest Services
Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.
Responsibilities:
- Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
- Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
- Use reservation system and seating chart according to IPIC policies.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Build a relationship that makes guests want to return.
- Use hospitable farewell techniques to say goodbye/thank you to every guest.
- Secure payments and process through the POS in a timely manner.
- If asked by Management, act as a peer mentor for new team member members.