We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives.
Your Role on the Team
Deliver upon the organization's Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memoriesWork closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detailBe personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitalityConsistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and securityBuild strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issuesVerify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offeringsCoordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experienceInspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needsEnforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situationsOperate radio equipment & handheld devices to communicate with areas of the venueAdditional duties may be assigned by a supervisor based on eventMaintains regular and reliable attendance
Your Skills and Experience
Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity proceduresAbility to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all timesAbility to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitorsAbility to read and scan tickets and credentials and ensure authenticityMust have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devicesAbility to utilize service recovery methods confidently and independentlyAbility to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policiesMust be at least 18 years old
HS Diploma or GED required. Some college preferred.Minimum of six months experience in guest services, customer service or similar experience requiredTwo years' experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred
| Location | Phoenix, AZ |