Guest Services Lead | Part-Time | Pan American Center

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview:

The Guest Services Lead will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a part-time/temporary position that is usually scheduled to work after normal business hours.

 

This role pays an hourly rate of $15.25-$17.75

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

 

This position will remain open until October 30, 2026.

Responsibilities:

• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with reading tickets and directing attendees to their proper seats.
• Assist with giving Guest Services Staff breaks.
• Provide special accommodation for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Other duties and responsibilities may be assigned

Qualifications:

• High school diploma or G.E.D.
• 1+ years related experience in Guest Services; or an equivalent combination of education and experience.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Ability to lead other guest services team members.
• Must have strong customer service skills.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.