Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon’s high standards of professionalism, organization, and hospitality are consistently met.
Position Overview The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Outside Services Attendants.
Primary Responsibilities
Supervise and coordinate daily outside service operations
Ensure carts are cleaned, prepared, and staged to club standards
Oversee bag handling and storage with care and professionalism
Maintain the driving range, short game areas, and practice facilities
Monitor pace of play support and first tee organization
Serve as a communication bridge between the golf shop and outside staff
Assist with tournament setup, signage placement, and special event preparation
Train and mentor outside service staff on service standards and procedures
Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized
Leadership & Service Standards The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team-first culture while ensuring members consistently feel welcomed and valued.
Seasonal Scope This is a seasonal leadership position aligned with Torreon’s golf calendar, offering growth opportunities within golf operations for individuals seeking advancement in the industry.
Numbers & Facts
Location
Show Low, Arizona
Website
https://www.trooncareers.com/careers
Skills
Communication Skillsunmatched
Customer Experienceunmatched
Detail Orientedunmatched
Hospitality and Tourismunmatched
Housekeeping/Cleaningunmatched
Leadershipunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Training/Teachingunmatched
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