Guest Services Liaison

Primary City/State:

Glendale, Arizona

Department Name:

Plant Operations-Clinic

Work Shift:

Day

Job Category:

Administrative Services

Help lead health care into the future. As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. If you're looking to leverage your abilities - you belong at Banner Health.

Banner Health Center plus is designed to offer easy access and modern technology that makes receiving care easy. We understand that great care starts with the teams who provide it. The providers at Banner Health Center plus are trained in the culture of "yes". Banner Health Center plus is our vision for modern, seamless care that serves Glendale and the surrounding communities with spacious design, advanced medical technology and exceptional providers.

As a Guest Service Liaison, you are the face of our facility, the first person that greets our patients when they walk through our doors. Some responsibilities include welcoming our guests, helping them find the department they are here for & sometimes escorting patients, and ensuring the cleanliness and safety of our waiting spaces.

Locations: Banner Health Center Plus: 7701 W Aspera Blvd Glendale, AZ

Schedule: Monday - Friday between 6:15am - 2:45pm

POSITION SUMMARY

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS

1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.

2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.

3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.

4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.

5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.

6. Answers phone, transfers calls, takes messages and relays messages and information as needed.

7. Provides tours of the facility and walks customers to appropriate areas within the facility.

8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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