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Guest Services Liaison

Banner Health

Phoenix, AZ

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JOB DETAILS
SKILLS
Administrative Skills, American Nurses Credentialing Center (ANCC), Clinical Medicine, Communication Skills, Customer Support/Service, Healthcare, High School Diploma, Hospital, Hospitality and Tourism, Interpersonal Skills, Medicine, Nursing, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills
LOCATION
Phoenix, AZ
POSTED
3 days ago


Primary City/State:

Phoenix, Arizona

Department Name:

Patient Concierge Svcs-Hosp

Work Shift:

Day

Job Category:

Administrative Services

Join our team as a Guest Services Liaison and become the welcoming face of exceptional healthcare hospitality!

In this dynamic role, you'll create memorable first impressions by greeting patients and visitors, expertly guiding them through our facility, and serving as their trusted resource for everything from wayfinding to coordinating special accommodations. You'll be the vital connection between guests and our care teams, handling everything from visitor authorization to arranging transportation, while ensuring every interaction reflects our commitment to outstanding service. If you're a natural communicator who thrives on helping others and can work independently to solve problems with a smile, this is your opportunity to make a meaningful difference in the patient experience every single day. Bring your high school diploma, exceptional people skills, and passion for service to a role where you'll truly be the heart of our facility's welcoming environment! Schedule: 12pm to 8:30pm with rotating weekends University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. CORE FUNCTIONS 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area. 2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed. 3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments. 4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests. 5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services. 6. Answers phone, transfers calls, takes messages and relays messages and information as needed. 7. Provides tours of the facility and walks customers to appropriate areas within the facility. 8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

About the Company

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Banner Health

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