Guest Services - Loew's Jersey Theatre

LOEW'S JERSEY THEATRE:

Originally opened in 1929 as one of five famed “Wonder Theatres,” Loew’s Jersey Theatre is a landmark live entertainment venue in Jersey City’s Journal Square, celebrated for its grand scale, opulent detail and immersive experiences. After more than 40 years of limited use, the theatre has undergone a restoration to preserve its original character while transforming it into a versatile 21st-century venue.

The historic revitalization is a collaboration between the Jersey City Redevelopment Agency (JCRA), the State of New Jersey/NJEDA and Harris Blitzer Sports & Entertainment (HBSE). Its unique standing-room-only floor and flexible seating allow the theatre to accommodate 2,600–4,000 guests, hosting a wide range of live entertainment.

Following an extensive historic restoration, Loew’s Jersey Theatre reopens as a year-round destination for live music, comedy, touring performances, community events and more — led by some of the best and brightest minds across a diverse spectrum of industries. As part of the HBSE family, which also includes the Philadelphia 76ers, the New Jersey Devils and leading venue Prudential Center, Loew’s Jersey Theatre offers a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do. 

POSITION OVERVIEW:

Join the team that brings Loew’s Jersey Theatre to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:

• Greeters – responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
• Ticket Taker – responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Loew’s Jersey Theatre
• Usher – responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
• Access Control – responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
• Giveaway Staff – responsible for distributing programs or other promotional items to guests during ingress, event, or egress
• Fill In Staff/Breakers – all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building

KEY JOB COMPONENTS:

• Provide World-Class service to all guests, vendors, and employees at all times 
• Anticipate and respond professionally to guests’ needs, concerns and questions
• Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
• Learn all theatre policies, procedures, locations, and event specific information provided
• Recognize/check all ticket types and provide guests with friendly, accurate directions
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with theatre policies, cleanliness, and safety
• Adhere to all Company policies and procedures, including uniform and appearance guidelines
• Communicate effectively, both in writing and verbally
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines
• As necessary, handle tough, high-pressure situations while remaining calm and professional
• Work may involve elevated areas such as the balcony and mezzanine, in cooler or warmer temperatures; indoors, outside, or right at the doors and involve standing for 4-6 hours
• Complete other duties as assigned by Guest Services supervisors and managers

QUALIFICATIONS AND SKILLS

Prefer demonstrated experience with customer service and problem-solving

Must be over the age of 18 years old.

WORKING CONDITIONS:

Availability:

Must be available to work 70% of events each month, mandatory events as determined by management, and able to report for the following schedule:

• Available to work evenings and weekends;
• Ability to work until 12:00am or later per event needs;
• Available to work holidays as needed.
• Shift work may include working indoors and/or outdoors

Physical Demands:

This position requires employees to stand for approximately 4-6 hours, walk stairs, and the ability to lift and/or move up to 25 pounds.

Work Environment:

This position requires that work be performed in all lobby, seating areas (orchestra, mezzanine, and balcony), indoor and outdoor entrance locations at Loew’s Jersey Theatre. Employees will be stationed next to exterior doors during winter months and should dress accordingly. Work may involve elevated areas such as the balcony and mezzanine.

COMPENSATION & BENEFITS:

The pay range for this position at commencement of employment is expected to be $[21.00]/hour. This position is eligible for overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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