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Guest Services Manager

Love.Life

El Segundo, CA

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JOB DETAILS
SKILLS
Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Service Operations, Dental Insurance, Dietary Management, Disease, Disease Prevention and Control, Facilities Management, Fitness, Food and Beverage Industry, Health Plan, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Maintain Compliance, Medicine, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Modality, Multiplatform/Cross-Platform, Operational Support, Operations Processes, Organizational Skills, Patient Care, Primary Care, Problem Solving Skills, Procedure Development, Regulatory Compliance, Servant leadership, Team Player, Technical Support, Testing, Vision Plan
LOCATION
El Segundo, CA
POSTED
Today
POSITION TITLE: Guest Services Manager

REPORTS TO: Club Operations Lead

STATUS CLASSIFICATION: Full Time

DATE WRITTEN/REVISED: 09/29/25

LOCATION: El Segundo, CA

COMPANY OVERVIEW

Love.Life (L.L) is an integrated health and wellness experiencethat makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L's evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.

Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company's goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.

SUMMARY

We are seeking a Guest Services Manager to lead our Guest Services team in creating an exceptional first impression for every guest. This leader will embody professionalism, warmth, and polish-ensuring the team is consistent, elevated in appearance and decorum, and aligned with our mission of authentic connection.

This manager will be the Manager on Duty (MOD) when other leaders are not in the club. This position will be predominantly afternoon and evening hours and likely cover weekends as well - the Guest Services Manager carries responsibility for the members experience supporting seamless operations across departments. Success in this role requires a balance of hospitality, accountability, and operational excellence.

The Team you will lead:

Dynamic and customer-oriented individuals who are our guests first impression of the Love.life wellness experience. They are the point person for all initial guest engagement and are passionate about wellness and authentic connection. This department informs, communicates, connects and inspires, with every interaction. They are both consummate host and gatekeeper, delivering our guests the experiences they request, and inspiring them to explore additional services and membership experiences.

What You'll Do
• Lead and inspire Guest Services Leads and staff with clarity and consistency.
• Disseminate communication and ensure policy compliance across the team.
• Administer accountability with fairness-for both self and others.
• Oversee and coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness.
• Manage multiple digital platforms daily, including our Love.Life App that menages all member scheduling, communication and purchases.
• Inspect premises regularly to identify areas requiring cleaning or repair; ensure Housekeeping and Maintenance are promptly informed and standards are met.
• Manage, update, and create checklists and SOPs as operations evolve.
• Act as Manager on Duty (MOD) in evening hours and/or weekends, overseeing the facility and guest experience.
• Resolve escalated guest issues with professionalism and empathy.
• Maintain team presence: polished, consistent, and elevated at every touchpoint.

You and Your Qualifications
• Experienced: 3-5 years of management in hospitality, wellness, or food and beverage.
• Skilled: confident with scheduling, multiple digital platforms, evolving technology, customer service, and writing operational procedures.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfortable with operating and overseeing wellness modality equipment and ensuring safe, seamless guest experiences.
• Comfortable with technology apps and able to navigate conversations with IT support and coordinator.
• A leader: strong communicator, motivator, and role model.
• Accountable: comfortable reinforcing standards, ensuring compliance, and driving consistency.
• Aligned: passionate about health, wellness, and the Love.Life mission.
• Flexible: thrives in a dynamic environment, with the ability to adapt and grow.

ADDITIONAL QUALITIES
• Demonstrates flexibility and adaptability to change, is a self-starter, is a critical thinker.
• Has outstanding interpersonal and communication skills (will be required to succeed).
• Models a servant leadership style of working with others.
• Is able to balance that with the need for action and decision-making when necessary.
• Desires to contribute positively to the LL Culture.
• Able to balance candor with honor and respect.

Other Duties

Assimilate into The Love.Life culture through understanding, supporting, and participating in all elements of company core values and tenets. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Love.Life from time to time, is essential to the successful performance of this position. Attendance standard for salaried exempt team members is dedicating adequate time to fulfill the duties outlined in this job description equal to, or more than 40 hours per workweek. This position is to fulfill the need for Leadership in the facility in the afternoon/evening hours.

Due to the cyclical nature of the industry, team members may be required to work varying schedules to reflect the needs of the business.

Why You'll Love Working Here
Join a fun and exciting team where wellness is at the heart of everything we do! We're passionate about creating a positive workplace and supporting our employees' well-being inside and outside of work.

Full-Time Employee Benefits:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Complimentary Fitness & Recovery Membership
  • Employee Discounts on Additional Services
  • A supportive, wellness-focused culture

If you're looking for a workplace that values health, happiness, and teamwork - this is the place for you!

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About the Company

L

Love.Life

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