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Guest Services Manager

Spearfish Canyon Lodge

Lead, SD

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JOB DETAILS
SKILLS
Billing, Communication Skills, Dental Insurance, Health Insurance, Hospitality and Tourism, Maintain Compliance, Operations, Record Keeping, Sales, Schedule Development, Staff Motivation, Staff Training, Team Player, Training/Teaching, Up-Selling, Vision Plan
LOCATION
Lead, SD
POSTED
24 days ago
Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Spearfish Canyon Lodge is looking to add to our team. We are looking for a Guest Services Manager. Main responsibilities are training front desk personnel and encouraging the upsell of rooms and packages.  Maintain a clean and orderly front desk.  Assist the GM & AGM with keeping employees on task and following Spearfish Canyon Lodge policies and giving all guests the best satisfaction possible.  Experience with a PMS system is preferred but not a must as we will train the right candidate. The position requires weekends and evenings.                                     
   • Encourage and enable people to be autonomous and to use good judgment and common sense.
• Develop and train existing staff on new programs and company initiatives.
• Promotes a positive and productive work environment by working with the management team to provide clear communication and staff motivation.  
• Assist in the development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
• Ensures compliance of employees with established security, sales, and record-keeping procedures and practices in the gift shops.
• Perform front desk daily operations, such as checking individual reservations, check-out folios, direct billing, and room reservation maintenance.  This will also involve scheduling and discipline of front desk employees. 
• Continuing contact with clients and other hotel professionals and VIP’s.             Please send resume to scott@spfcanyonlodge.com or apply through here. Pay and benefits DOE. EOE.

About the Company

S

Spearfish Canyon Lodge

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