Guest Services Manager

CFS

Nashville, TN

JOB DETAILS
SALARY
SKILLS
Audiovisual, Best Practices, Coaching, Customer Experience, Hospitality and Tourism, Leadership, Service Delivery
LOCATION
Nashville, TN
POSTED
Today


Guest Services Manager


Salary up to $65,000 base


We are partnering with a well known organization to find their next Guest Services Manager who will play a key role in creating memorable guest experiences and supporting daily front-of-house operations. This opportunity is ideal for a hospitality leader who enjoys developing teams, building guest relationships, and delivering elevated service in a fast-paced environment. This role is fully onsite in Nashville, TN.


Reasons to Work Here as the Guest Services Manager:



  • Comprehensive health, dental, and vision benefits

  • Generous paid time off

  • Access to ongoing training, leadership development, and professional growth resources

  • Employee hotel and travel discounts


Responsibilities of the Guest Services Manager:



  • Inspire and guide guest-facing team members to deliver exceptional hospitality from arrival through departure

  • Act as a key resource for guest concerns, ensuring prompt resolution and creating positive outcomes

  • Collaborate with operational departments to ensure a consistent and seamless customer experience

  • Coach, support, and develop team members to strengthen service delivery and performance

  • Assist with day-to-day operational oversight, staffing support, and service execution


Qualifications of the Guest Services Manager:



  • Background in hospitality, customer experience, hotel operations, or a related service-focused environment

  • Prior leadership experience with a proven ability to motivate and develop teams


  • Solutions-oriented mindset with the ability to remain composed in high-pressure situations

  • Familiarity with hospitality technology platforms and guest service best practices is preferred

  • Bachelor's degree or equivalent professional experience is a plus







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About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/