Guest Services Manager - Westin Riverfront Resort & Spa

Lead the team behind exceptional guest experiences at The Westin Riverfront Resort & Spa as our Guest Services Manager. In this key leadership role, you'll oversee the daily operations of the Front Office while inspiring a culture of hospitality, accountability, and service excellence. From arrival to departure, you'll help ensure every guest interaction reflects the high standards of our luxury resort.

You'll provide leadership and support to our Front Desk, Bell Services, Valet, Door Services, Service Express, and Ski Valet teams, creating seamless operations and personalized service at every touchpoint. Success in this role means developing high-performing team members, driving guest satisfaction, resolving challenges with professionalism, and partnering across departments to deliver a consistently outstanding resort experience.

What You'll Do Includes:

• Lead the Front Office, Concierge, Bell, Valet, Ski Valet, Guest Relations, Reservations, and Service Express teams to deliver exceptional guest experiences.
• Coach, develop, and motivate team members while fostering a culture of hospitality, accountability, and service excellence.
• Resolve guest concerns, oversee service recovery efforts, and ensure every interaction reflects our luxury resort standards.
• Monitor guest satisfaction, identify opportunities for improvement, and implement strategies that elevate the overall guest experience.
• Build strong relationships with guests by recognizing VIPs, coordinating special requests, and creating personalized stays.
• Partner with Housekeeping, Engineering, Sales, and other departments to ensure seamless daily operations and room readiness.
• Maintain compliance with brand standards, operating procedures, and company policies while supporting revenue and operational goals.
• Lead by example with a visible presence throughout the resort, supporting your team and delivering exceptional service every day.

Perks: Free onsite parking, Marriott room discounts

Location: The Westin Riverfront Resort & Spa - Avon, CO

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Range: $65,000 - $70,000 DOE

Schedule: Varies, work hours are between 7am - 11pm

Posting Closes: 9/20/2026 or when filled

Our Ideal Candidate:

An experienced hospitality leader who thrives in a luxury resort environment and is passionate about creating exceptional guest experiences. The ideal candidate brings 3–5 years of progressive Front Office leadership experience, with a strong understanding of hotel operations, guest recovery, and team development. A bachelor's degree is preferred; a high school diploma or equivalent is required.

Success in this role requires excellent communication and leadership skills, sound judgment, and the ability to remain calm and solutions-focused in a fast-paced environment. Experience with Opera PMS and other hotel systems is preferred, along with a solid understanding of financial performance, service standards, and luxury hospitality. Most importantly, you're a hands-on leader who inspires your team, builds meaningful guest relationships, and consistently delivers service that exceeds expectations.

Benefits:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.