The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community.
The starting hourly pay range for this position is $17.91 to $19.52. Pay rates are determined based on years of relevant experience. This is a full-time position. Shift times will vary based on organizational needs.
Responsibilities
Responsible for making a good first impression, which can impact the success of the organization for a long time.
Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
Conduct rounds to ensure a safe and pleasant experience.
Monitor both vehicular and foot traffic in and around the WCBR campus.
Assist in transporting residents to various locations as needed during emergencies.
Respond to all fire, health and other emergencies according to WCBR policies. Assist and guide police, fire and other emergency personnel as needed. Investigate incidents and file reports as appropriate.
Qualifications
Experience in Guest Services or Hospitality setting.
Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
Basic typing skills and basic knowledge of PC and word processing software required.
Excellent communication skills.
Available to work evenings and weekends as required.
Requirements
Must have a valid Virginia Driver's license with clean record.
Current CPR and First aid certification.
High school diploma, GED or equivalent years of experience.
Benefits Snapshot
Paid Time Off package
Education Program to offer financial assistance with education costs
Retirement Savings Plan with a company match
Discounted Meal while working
Paid Holidays
Free gym and pool access
Free parking
Medical, Dental, and Vision Benefits
Numbers & Facts
Location
Charlottesville, VA
Salary
$17.91–$19.52 Per Hour
Skills
CPR Certificationunmatched
Communication Skillsunmatched
Driver's Licenseunmatched
Emergency Proceduresunmatched
Fire Alarmunmatched
First Aidunmatched
High School Diplomaunmatched
Hospitality and Tourismunmatched
Investigative Reportsunmatched
Life Safety Systemsunmatched
Procedure Developmentunmatched
Retirement Planunmatched
Telephone Skillsunmatched
Typingunmatched
Word Processingunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.