Summary:

The Guest Relations Team is responsible for upholding the Great Escape Standard of Guest Service while assisting Guests with any comments, questions or concerns they might have regarding any and all aspects of their visit to The Great Escape.

What You Will Be Doing

• Assist Guests with the purchase of in park Admission and Group Sales Tickets as well as On-line Ticket sales and issues.
• Assist Guests with purchasing, processing and maintaining Season passes and Memberships both On-line and in park.
• Utilize service recovery skills learned throughout department training to assist Guests with questions, comments, and concerns regarding their Season Passes, Membership accounts and overall visit.
• Be able to use current Point of Sale (POS) system to process purchase transactions.
• Maintain the Park's Lost and Found items and database including logging, tracking and returning items lost within the park.
• Assist the Security Department with lost children and parents, working to reunite them in a timely manner.
• Display a calm and attentive approach in solving problems and handling difficult situations.

How You Will Do It

• Maintain a clean and safe environment for Guests and Team Members. This includes but is not limited to; organizing Lost and Found, maintaining paperwork at locations, monitoring and responding to phone calls and other comments submitted by guests.
• Follow all delegated tasks assigned by Admissions Supervisors and/or Operations Full Time Management.
• Perform and comply with functions learned in Discovery, Admissions Department and On the Job Training, and Guest Relations/Hospitality Training
• Follow all aspects of the Six Flags Mantra: Friendly Clean Fast Safe Service
• Comply with all Six Flags policies and procedures ensuring operation in a safe manner.

What You Will Need

• Customer Service experience a plus, but not required
• Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills
• Must be able to multitask and handle difficult situations in a demanding fast paced environment
• Must be able to work in a team, alone or with little to no supervision depending on location
• Must be able to type and quickly learn new computer programs, understanding that the programs learned will be used in almost every Guest interaction.
• Must be able to sit, stand, or walk for long periods of time
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, write, and understand the English language
• Ability to actively communicate with large groups of Guests as well as handling individual conflicts
• Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines
• Other duties as requested.

Why work with us?

• Ray Rate: $16.00
• Paid training
• Advancement opportunities
• Overtime pay eligible after 40 hours
• Year-round job opportunities
• Exclusive employee parties and events for you and your family