Guest Services - Renton Community Center

Guest Services - Renton Community Center

Salary

$21.57 - $26.00 Hourly

Location

Renton Community Center, 1715 Maple Valley Highway, WA

Job Type

Supplemental

Job Number

26-00081

Department

PR - Recreation & Human Services

Opening Date

07/13/2026

Closing Date

8/7/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Job Description

This is an exciting seasonal opportunity to work at the Renton Community Center (RCC)! In the Guest Services position, you will welcome customers to the Renton Community Center, process registrations and collect fees, and assist customers in a variety of ways. This position is highly visible and involves frequent interactions and communication with the public, so excellent customer service is a must.

We will be reviewing applications as they are received, so apply today!

• Hourly Rates:

Guest Services 1: $21.57 / Hour

Guest Services 2: $23.00 / Hour

Guest Services 3: $26.00 / Hour

• Placement and hourly rate of pay is dependent upon years of experience and qualifications.

Hours: 20 to 40 hours per week. Shifts can occur during the weekdays/weekends and during the day or evenings.

SUPERVISION:

Reports To: Recreation Supervisor, Recreation Program Coordinator, and/or Designee

Supervises: None

ESSENTIAL FUNCTIONS:

• Work at front counter, greet patrons, collect money, process registrations, scan pass cards, handle membership sales, and book facility for rentals.
• Identify and assess customer needs to achieve satisfaction.
• Answer phones to provide general customer service.
• Understand, explain, and enforce facility rules.
• Set up and take down program equipment.
• Effective, professional and respectful interactions with patrons and team members.
• Work as a team player.
• Be ready to work by scheduled start time.
• Maintain regular, reliable, and punctual attendance.
• Maintain accurate accounting of funds received from patrons.
• Perform tasks that complement all areas within the facility.
• Understand and follow directions.
• Work evenings and/or weekends as assigned.
• Perform related duties as assigned.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

Guest Services 1:

• At least 16 years of age.
• Successful passing of a required background check.

Guest Services 2:

• At least 18 years of age.
• 2 - 4 years of previous work, or volunteer, experience with cash handling
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

Guest Services 3:

• At least 18 years of age, some positions may require at least 21 years of age.
• 4 - 8 years of previous work, or volunteer, experience related to cash handling.
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

COMPETENCY REQUIREMENTS:

• Demonstrate knowledge of safety guidelines and practices.
• Skill in overseeing and leading the work of others.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Ability to navigate emergency situations.
• Work with diverse groups of people in a tactful, effective, and respectful manner.
• Establish and maintain effective working relationships with staff, the community and program participants.
• Follow instructions, both written and verbal.

PHYSICAL DEMANDS:

• Lift or move items weighing up to 25 pounds on occasion.
• Move throughout City facilities and buildings,
• Operate a computer and other office equipment.
• Communicate with City employees and residents.

WORK ENVIRONMENT:

• Work is performed indoors and outdoors in all weather conditions.
• Noise level is moderately loud.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

Selection Procedure

Examples Of Essential Duties:

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates' names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Accommodation: Individuals needing accommodation in the application, testing, or interview process may contact sjacobs@rentonwa.gov at least 2 business days prior to the need.

Recruitment Process:

The screening process will include a review of minimum qualifications and applicants selected for an interview will be contacted by the hiring manager via email and/or phone. At minimum, this position will be subject to a standard criminal background check. This position requires cash handling and/or access to sensitive financial information. For that reason, applicants 18 years of age and over will also be subject to a credit check.

Communication from the City of Renton:

E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

This position accrues sick leave, but is not eligible for the Citys benefit programs.

01

Why are you interested in working in the Guest Services position with the City of Renton?

02

On or after July 16, 2026, please indicate how old you will be:

• I will be under 16 years of age.
• I will be 16 years of age, but under 18 years of age.
• I will be 18 years of age or older.

03

Do you have any experience working at a community center or similar setting?

• Yes
• No

04

Do you have work experience in cash handling, guest services, or an equivalent position providing customer service?

• Yes
• No

05

Please summarize any guest services and/or cash handling work experience you have. If you do not have work experience in this area, please write N/A.

06

Thank you for your interest in joining the City of Renton team. We have adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, such as candidates names, contact information, etc. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. You must thoroughly complete the education section (if applicable to the qualifications of this position) and work experience section in chronological order. You must also provide a thorough response to each of the Supplemental Questions. Please make sure to submit a complete, detailed, and updated job application as described above without any personal identifiers included. Failure to do so may result in elimination from further consideration. Have you read and understood the information listed above?

• Yes, I have read and understood the information listed above.

Required Question

Employer City of Renton

Address 1055 South Grady Way

Renton, Washington, 98057

Phone 425-566-0828

Website http://www.rentonwa.gov/jobs