The Guest Services Representative (GSR) provides exceptional guest experiences by assisting with check-ins, check-outs, reservations, and payments in accordance with company procedures. They handle guest requests, resolve issues through the Make it Right process, and promote the property's value to generate sales opportunities. The GSR maintains a clean and organized work environment, supports hotel cleanliness, and engages in cross-training for housekeeping and laundry tasks. They ensure safety and security protocols are followed and assist with property tours to uphold brand standards. Benefits include weekly pay, competitive wages, insurance options, 401(k), and employee perks. Key skills include proficiency in communication, property management systems, problem-solving, and good judgment. A high school diploma or equivalent, along with related experience, is required. ESA is an Equal Opportunity Employer.