Guest Services Representative (11am - 7pm EST)

Kirkland & Ellis

New York, NY

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JOB DETAILS

SALARY

$51,000–$70,000 Per Year

SKILLS

Administrative Skills, Billing, Catering Services, Communication Skills, Conference Management, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Hospitality and Tourism, Image Management, International Business, Legal, Legal Standards, Logistics, Logistics Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Property Management, Schedule Development, Space Operations, Team Player, Telephone Skills, Time Management, Transportation and Logistics, Writing Skills

LOCATION

New York, NY

POSTED

1 day ago

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Kirkland & Ellis is excited to expand its New York presence with the opening of our new office at 900 Third Avenue. This is a unique opportunity for business professionals to join a growing team and help shape the culture, operations, and day-to-day experience of a new office from the ground up. Team members will work in a collaborative, fast-paced environment alongside talented colleagues while playing a meaningful role in supporting one of the world's leading law firms during an exciting period of growth.

This position is primarily located at 900 Third Avenue, but you may be asked to provide occasional support at 601 Lexington Avenue.

What You'll Do

Do you thrive on creating exceptional first impressions and keeping high-profile environments running seamlessly?

As a Guest Services Representative, you'll be a key member of the Guest Services team, delivering a polished, high-touch experience for attorneys, clients, and visitors. This role sits at the center of front-of-house operations and the Conference Center, where your proactive coordination, attention to detail, and real-time problem-solving directly shape the firm's professional image. From managing meeting logistics to serving as a primary point of contact on the main phone line, you'll ensure every interaction reflects the firm's brand, values, and commitment to excellence.

The schedule for this position is:
• 8-hour shifts between 11:00 a.m. - 7:00 p.m. EST, Monday through Friday, with occasional support outside these hours as needed.

• Front-of-House & Conference Center Operations: Serve as the central coordination point for reception and conference center activities, maintaining real-time awareness of schedules, space usage, and operational changes.

• Professional Call & Visitor Management: Answer and route incoming calls via the SDC phone system and greet guests warmly and professionally, directing them to conference rooms, offices, or designated spaces.

• Office & Visitor Coordination: Assign offices for visiting attorneys and clients, partnering with Practice Services, Technology, and other teams to ensure workspaces, equipment, connectivity, and supplies are fully prepared.

• Meeting Space & Scheduling Management: Manage conference room reservations and changes using EMS Conference Room Booking software, adapting to evolving priorities, technology needs, and space constraints.

• Event, Catering & Logistics Support: Coordinate catering, foodservice, transportation, and related logistics, confirming details, delivery timing, billing, and menu selections.

• CrossTeam Collaboration & Special Projects: Work across departments to anticipate needs, document visitor preferences, manage building access, and support special projects and administrative tasks as assigned.

What You'll Bring

• Education: Bachelor's degree preferred or equivalent experience.

• Experience: At least one year of experience in a fast-paced, service-oriented environment such as hospitality, professional services, or corporate services.

• Client Service Excellence: A proven ability to deliver high-end, client-focused service with professionalism, discretion, and a solutions-oriented mindset.

• Communication Skills: Strong written, verbal, and telephone communication skills, with the judgment to assess needs and prioritize requests.
• Adaptability & Composure: Ability to manage multiple evolving priorities, anticipate issues, and adjust plans in real time while remaining calm under pressure.

• Collaboration & Organization: A team-oriented approach, strong organizational skills, and keen attention to detail.

• Reliability & Flexibility: Dependable, adaptable, and willing to work varying shifts within standard business hours.

• Technical Proficiency: Comfort with Microsoft Office (Outlook, Word, Excel), EMS Conference Room Booking software, and multi-line phone systems, or the ability to learn new systems quickly.

If you're energized by creating standout guest experiences, coordinating complex logistics, and being a trusted point of connection in a professional services environment, we'd love to hear from you in this Guest Services Representative role.

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

New York City: $51,000 - $70,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-MK1 #LI-Onsite

About the Company

Kirkland & Ellis

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