Guest Services Representative

Overview

At WakeMed, our mission is to improve the health and well-being of our community-and we do it by delivering outstanding, compassionate care.

We're hiring a Guest Services Representative to be the friendly face of WakeMed, helping patients, visitors, and staff navigate our facilities and access the information they need. This role will be cross trained in Gift Shop/Guest Services and may require mornings, evenings and weekend hours.

What you'll do

• Welcome and assist patients, visitors, and staff.
• Provide directions and information about services and locations.
• Support patient and visitor needs while maintaining privacy and confidentiality.
• Assist with volunteer coordination and training.
• Support retail operations including sales, POS, and reporting.

Who you are

• Customer service, hospitality, retail, or healthcare experience is desirable.
• Friendly, professional, and passionate about helping others.
• Comfortable multitasking in a fast-paced environment.
• Available to work evenings and weekends.

If you enjoy creating great experiences and making people, feel welcome, we'd love to hear from you. Apply today and join the WakeMed team!

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred