Guest Services Representative

Job Title: Remote Guest Services Representative
Hourly Pay: $21 - $27/hour

Summary:

We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today!

Job Responsibilities:

• Greet guests warmly and assist with check-in/check-out

• Answer inquiries about hotel amenities, services, and local attractions

• Handle guest requests, including bookings, wake-up calls, and special accommodations
• Resolve guest complaints and concerns professionally, ensuring satisfaction

• Process reservations, cancellations, and changes to bookings accurately

• Maintain up-to-date guest records with confidentiality

• Coordinate with housekeeping, maintenance, and other departments

• Respond to phone calls and emails promptly, providing accurate information
• Maintain a clean and organized front desk area

Qualifications:

• High school diploma or equivalent required

• 1-2 years of customer service experience, preferably in hospitality

• Strong communication and problem-solving skills

• Ability to handle guest complaints effectively

• Ability to manage multiple tasks in a fast-paced environment

• Experience with reservation systems and Microsoft Office is a plus

• Flexible availability, including nights, weekends, and holidays

Perks & Benefits:

• Competitive hourly pay: $21 - $27

• Health, dental, and vision insurance coverage

• Paid time off and holiday pay

• Employee discounts on accommodations and services

• Training and career development opportunities

• Positive, collaborative workplace culture