Guest Services Representative FT

As our business grows, we are interested in adding folks to our team that are as authentic as our food. We're cultivating an environment of servant leadership. Southside leaders add value by serving others. We're looking to offer the right opportunity to those interested in realizing their full potential with a focus on our top 3 - Consistent premium quality food, excellent customer service, and Texas friendly hospitality. If this sounds like you, we'd love your help writing the next chapter in our historic BBQ legacy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and communicates well with customers in person or via phone to ensure accuracy of order and customer satisfaction
• Knowledgeable of menu, demonstrates suggestive selling
• Ensures order accuracy, communicates order needs to fellow team members
• Takes orders, packages and correctly distributes to guests in line
• Maintains cleanliness and organization of service line, food holding wells and cutting board
• Weighs and cuts meat to exact specifications.
• Supports line team members as needed

Education and/or Experience

Food Handler Certificate required prior to day 1.

Previous food handling experience preferred.

Previous customer service experience preferred.

Ability to listen, read, write and speak fluently in English for all job related circumstances.

Ability to add, subtract, multiply, and divide in all units of measure.

Practical problem solving skills.

Able to multitask in a fast paced environment.

While performing the duties of this job, he/she is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. He/she is regularly required to reach with hands and arms. He/she must occasionally lift and/or move up to 40 pounds.

The noise level in the work environment is usually moderate to loud.

Full Time Benefits

• Tuition Reimbursement Program- up to 100% paid college tuition
• 25% Employee Discount on Restaurant food purchases, 10% Discount on Market and Merchandise items
• Shift meal discount of $8.75 per day
• 401K - Southside Market & Barbeque will match the team member contributions 100% (dollar-for-dollar) on your Salary Deferrals up to 3% of compensation; plus, a 50% matching contribution on any additional Salary Deferrals above 3% up to 5% of compensation.
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Focused Leadership Development Program
• Medical, Dental, Vision, Life, Short- term and Long- term Disability
• 1 week Vacation pay/year - accrual starts on day 1
• 1 week Sick pay/year - accrual starts on day 1
• ALL COMPANY HOLIDAY Closures Paid - Thanksgiving, Christmas, and Easter - if normally scheduled for day it occurs on
• Full time set Schedules