Sign upLog in

Guest Services Representative - Hotel Front Desk

Marriott

Oshkosh, WI

Apply
JOB DETAILS
SKILLS
Communication Skills, Conferences, English Language, Fast Food, Hospitality and Tourism, Maintenance Services, Mathematics, Resolve Customer Issues
LOCATION
Oshkosh, WI
POSTED
Today
Description

Company Description

The Oshkosh Waterfront Hotel is a newly remodeled 176-room hotel soon to be the only full-service Marriott property in our area. Located on the riverfront in downtown Oshkosh WI, the hotel offers stunning views of the Fox River and Lake Winnebago. It is an ideal setting for meetings, conferences, corporate events, and weddings.

Position Description

We are seeking a full-time and part-time Guest Services Representative to provide outstanding service at our front lobby desk. This position is the first point of contact for our guests and is responsible for checking guests in and out of their rooms, providing reservation assistance, and assisting guests with questions and concerns to ensure a comfortable stay.

Job Description:
  • Warmly greet guests upon arrival.
  • Check guests in and out of their rooms.
  • Take and process reservations.
  • Respond to questions regarding the hotel, downtown, surrounding communities, events, attractions, and businesses.
  • Solve and resolve concerns or complaints to the guest's satisfaction.
  • Demonstrate professional and effective communication skills and basic math aptitude.
  • Ensure room status is up-to-date and notify maintenance of room repairs.
  • Maintain a neat and clean appearance behind the front desk.
Requirements
  • Read, write, and speak English fluently; write legibly.
  • Have a neat, well-groomed appearance.
  • Must have flexible schedule to include evenings, weekends, and some holidays.
  • Maintain pleasant personality and excellent service skills.
  • Must be able to stand for long periods of time.

The Oshkosh Waterfront Hotel is an Equal Opportunity Employer.

Please review the Equal Employment Opportunity Posters at

About the Company

M

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Hotels and Lodging
FOUNDED
1927
WEBSITE
https://www.marriott.com/

Resume Resources

Free Resume TemplatesFree Resume Builder