Guest Services Representative - Info Desk - PT/Days

Guest Services Representative - Info Desk - PTDays in Carmel NY United States

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Guest Services Representative - Info Desk - PTDays

Location Carmel NY United States

Salary Range 17.00 - 28.50

Work Type Part-Time

Standard Hours 24 FTE

Non-Exempt

Work Schedule DAY 6

Work Shift various days various shifts

Date Posted Mar 18 2026

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See whats possible in our system of care

Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15000 caregivers delivers compassionate care through seven community hospitals primary care and specialty practice locations outpatient settings home care services and telehealth visits. With strong hearts and open minds were pushing past boundaries and challenging the expected all in the name of possibility. As we journey forward we are guided by our values personal imaginative agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

At Nuvance Health we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed respected and supported. Together we are a team of 15000 strong hearts and open minds. If you share our values of connected personal agile and imaginative we invite you to discover whats possible for you and your career.

Putnam Hospital a 164-bed acute care hospital has been serving the local community in Carmel New York for 60 years. Situated on a 150-acre wooded campus surrounded by lakes and waterways we provide the essential services a community needs from their local hospital including Emergency and Behavioral Health Services. Our accolades include

The Leapfrog Group - Grade A for quality and patient safety

U.S News & World Report - High Performance in COPD Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program MBSAQIP

Robotic Center of Excellence - Surgical Review Corporation SRC

At Putnam Hospital our team members value open communication continuous learning and making a difference every day. Most of us live in the community we serve and we support each other with compassion and teamwork. Our departments are small so caregivers can build stronger connections with managers and senior leadership. We invite you to explore this unique opportunity take a stroll around our campus and discover what Putnam Pride is all about.

Summary

Exemplifies standards of hospitality and service to all of our internal and external customers. Greets and directs visitors residents and their families to their destination and is a resource for information and guidance. Always provides exceptional customer service with every interaction. Monitors front door entrance to ensure resident safety. Ensures that visitors sign inout of visiting log. Clerical duties as assigned.

Responsibilities

1. Greets all guests entering lobby with a sincere greeting exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
2. Assists guests in looking up resident location information in accordance with policies and procedures ie. HIPPA security etc.
3. Proactively assists guests in obtaining a wheelchair provides general assistance or accompanies them to their destination as appropriate.
4. Takes the initiative to maintain a safe and attractive environment within the facility and immediate property.
5. Notifies security of any suspicious person or behavior accident or circumstance that may cause damage or injury.
6. Provides direction or assistance to those in the lobby to ensure their safety and the safety of others.
7. Works closely with staff to comfort families in an effort to stabilize highly emotional situations.
8. Handles complaints real time within the department. Channels complaints or problems to appropriate staff assists in resolving conflicts and acts as an intermediary between patientsresidents families and staff.
9. Provides concierge services to patientsresidents and visitors as appropriate
10. Offers assistance with guest complaintsconcerns by maintaining knowledge of resources and service recovery procedures.
11. Maintains knowledge of all system-wide services to assist guests in any way possible.
12. Provides information regarding local accommodations travel restaurant directions etc.
13. Displays a caring and courteous attitude and represents the hospital in a positive manner to all persons noted above.
14. Promotes and contributes positively to intra-departmental and inter-departmental relationships.
15. Maintains the confidentiality of employees and departmental information with no infractions.
16. Promotes a safe and efficient working environment by adhering to hospital and department policies and procedures.
17. Adheres to Infection Control and Quality Assurance Policies and Procedures at all times.
18. Maintains appearance of work areas according to department standards at all times.
19. Adheres to all safety regulations reporting any variances to supervisor immediately.
20. Attends and actively participates in all in-services as required.
21. Reports all incidents irregularities unsafe conditions equipment andor unusual occurrences to supervisor immediately.
22. Monitors residents to ensure that high risk for elopement residents do not leave the facility.
23. Monitors residents who are sitting out in the front of the building.
24. Monitors residents via screen who are in courtyard.
25. Clerical functions as assigned.
26. Other duties as assigned.
27. Answering facility main phone line and appropriately transferring calls.

Other Information

Working Conditions

Manual significant manual skillsmotor coord & finger dexterity

Occupational Little or no potential for occupational risk

Physical Effort Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment Generally pleasant working conditions

Company Putnam Hospital Center

Org Unit 991

Department Security

Exempt No

Salary Range 17.00 - 28.50 Hourly

Additional Salary Detail

The salary range andor hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary andor rate several factors may be considered as applicable e.g. location specialty service line years of relevant experience education credentials negotiated contracts budget and internal equity.

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We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability race color religion gender national origin age genetic information military or veteran status sexual orientation marital status or any other classification protected under applicable Federal State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.

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