Guest Services Representative

Guest Services Representative

Salary

$16.75 Hourly

Location

Community Center, 12951 Weaver Lake Road, Maple Grove 55369, MN

Job Type

Casual Part-Time

Job Number

2026-00056

Department

Parks & Recreation

Division

Community Center

Opening Date

07/08/2026

Closing Date

Continuous

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

About Maple Grove, MN

Maple Grove is a forward thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land.

The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation and many other important public services to a growing community.

The Maple Grove Community Center is seeking applicants for a Guest Service Representative, responsibilities to include delivering exceptional customer service for the Community Center patrons while developing positive working environment with the public and employees. Duties require general clerical skills including computer data entry, answering incoming phone calls, collecting admission fees, and directing visitors to appropriate locations of the building.

HOURS

Part-time hours, 5-15 hours/week, weekends and some evenings.

Apply immediately, interviews are conducted as applications are received

Responsibilities

ESSENTIAL JOB DUTIES

• Receives payments for fees, rings up fees in the cash register and gives out change.
• Provide a balanced cash drawer after shift, including a daily deposit and start-up.
• Operate RecTrac at a proficient level to manage memberships, room rentals and activity registration.
• Receives and routes telephones calls on phone system with multiple lines, takes incoming messages and distributes promptly and in a courteous manner at all times.
• Greets and refers visitors to proper persons or areas.
• Ability to de-escalate conflict and deal with diverse clientele.
• Accepts mail-in registration for participants in recreational programs, activities, classes and lessons at front counter and follows established procedures to process registrations.
• Assists persons in completing forms or applications that require standard information.
• Provides general information and answers routine questions to explain general services, programs and procedures.
• Prepare daily documents and signs for building staff to use in setting up rental spaces.
• Operates photocopy machine, facsimile and other necessary office equipment.
• Assists in sending out various mailings and collection of materials and equipment processes deliveries.
• Make inquiries on computer terminal on a back-up basis.
• Operates computer and pass validations (I.D.) systems.
• Retrieve and return rental inquiries by phone, in-person, or online.
• Other duties as assigned by the Facility Coordinator, Receptionist, or Community Center Manager.

Ability to:

• To develop positive working relationships with the public and fellow employees.
• To work under pressure and remain calm and pleasant under stressful situations.
• To operate a cash register and use simple math skills.
• Willingness to learn effective sales techniques.
• To work in a moderately noisy environment.
• To observe the public in corridors and front area.
• To be flexible and cooperative with work schedule.
• To operate or learn to operate various office equipment and personal computers.
• To help the general public in person or on the phone.

Qualifications

NEED TO HAVE:

• Must be 16 years of age or older.
• Ability to lift 25 lbs. or more.

NICE TO HAVE:

• High School Diploma or General Education Development Certificate (GED).
• Post-secondary training for an office environment.
• Previous customer service experience in a diverse, high-traffic environment.
• Previous computer or cash experience is desired.
• Previous clerical and multi-line phone experience desired.

Supplemental Information

The City of Maple Grove offers its employees a competitive total rewards package. For details, please visit the Part-time non-union benefits summary

01

Are you 16 years of age or older?

• Yes
• No

02

Are you able to lift and move up to 25lbs?

• Yes
• No

03

This position requires evening and weekend availability. Are you able to work shifts that may be scheduled during the following hours? Monday-Friday: Between 4:30 PM and 8:00 PM Saturday-Sunday: Between 8:00 AM and 8:00 PM

• Yes
• No

04

Please select the highest education level you have completed.

• HS Diploma or equivalent
• Some college
• Associates degree
• Bachelors degree
• Masters/Professional degree or higher
• None of the above

05

Please indicate your years of experience in customer service in a diverse, high-traffic environment.

• No Experience
• Less than 1 year
• 1 to less than 3 years
• 3 or more Years

06

Do you have previous clerical experience and multi-line phone use?

• Yes
• No

07

Select your experience level with using a cash register?

• No Experience
• Some Experience
• Moderate Experience
• High Experience

08

Please indicate any languages from the list below that you can speak at a conversational level or higher.

• American Sign Language
• Hmong
• Russian
• Spanish
• Vietnamese
• None of the above

Required Question

Employer City of Maple Grove

Address 12800 Arbor Lakes Parkway

Maple Grove, Minnesota, 55369

Phone 763-494-6015

Website http://maplegrovemn.gov