Guest Service Representative - Travel Coordination / Customer Service
Edina, MN (100% Onsite)
$22-$23/hr | Contract-to-Hire
Monday-Friday | 9:00am to 5:30pm
Launch Your Career in the Travel Industry
We are seeking a Guest Service Associate / Customer Service Representative to join a fast-paced, growing group travel and hospitality organization. This is a high-impact role ideal for candidates who thrive in customer-facing environments, enjoy problem solving, and want exposure to travel coordination, booking operations, and client services.
Key Responsibilities (Customer Service / Travel Support)
- Handle high-volume inbound calls (30-50 per day) in a customer support environment
- Assist clients with travel booking, reservations, itinerary coordination, and trip planning
- Respond to customer inquiries via phone and email with professionalism and urgency
- Provide guidance on international travel requirements (passports, visas, documentation)
- Support clients with document uploads and travel compliance requirements
- Troubleshoot technical issues, account access, and booking systems
- Monitor global updates using State Department resources, travel advisories, and news outlets
- Deliver conflict resolution and escalation support with empathy and patience
- Maintain accurate records across CRM systems, booking tools, and internal platforms
Qualifications (Customer Service / Administrative / Hospitality)
- 1+ year experience in customer service or client support; retail, hospitality, restaurant, or call center
- Strong communication skills (verbal & written)
- Proven ability in problem-solving, multitasking, and decision-making
- Experience handling high call volume and fast-paced environments
- Comfortable navigating multiple systems, databases, and software tools
- Strong conflict resolution, de-escalation, and active listening skills
- Ability to work independently and collaboratively
- Preferred: Experience supporting senior populations, healthcare, front desk, or reception roles
Benefits & Perks
- Contract-to-hire opportunity with long-term career growth
- Comprehensive benefits during contract period (medical, dental, vision, 401k eligibility)
- Full benefits upon hire (health insurance, PTO, retirement plan)
- Career advancement pathways into operations, training, account management, travel planning, and analytics
- Exposure to travel industry experiences and professional development opportunities
- Fun, engaging office culture with team events, social activities, and modern workspace
- Travel and cruise discounts
Ideal Candidate Profile
- Passion for travel, hospitality, and customer experience
- Thrives in a team-oriented, fast-paced office setting
- Enjoys helping people and delivering exceptional customer satisfaction
- Looking for a long-term career with growth opportunities in travel or customer operations
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.