Guest Services Representative

We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Guest Services Representative (GSR). Full or Part Time will be considered.

The right person shares our values and is passionate about working together as a team to provide amazing experiences for our guests.

At Skinny Dogz we view our team as our first guests. This means we do our best to provide you with the best experience possible at the highest level possible.

We teach, train and develop our team to be the best and brightest people the industry has.

Dutiesand Responsibilities

• Legendary Customer Service.
• Contribute to an environment that is fun and professional.
• Work with the team to execute goals.
• Collaborate with the team to develop new ideas to ensure an exceptional guest experience.
• Maintain an awareness of all products and promotions.
• Continually improve the center's appearance and visual appeal by cleaning and organizing.
• Follow all Company policies, procedures, systems, processes, and directions.
• Provide effective communication with guests, leadership team and peers.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Assess and solve guests needs. Escalate any need you cannot solve to management.
• Complete other duties as assigned by the leadership team.

Required Skills and Qualifications

• Personable but professional demeanor.
• Computer literate with ability to learn new software programs and applications easily.
• Able to walk, bend, stand and move around the center for extended periods.
• Ability to work varied hours/days as business dictates.
• Able to lift 35 pounds.
• Must be available to work nights, weekends and holidays.

Our Core Values

Team Work

We are stronger and better as a Pack. We consider the impact we may have on others before we act. We value others' contributions to the pack.

Honesty

We believe in honesty in all circumstances, which holds our pack together. We work to build trust with others in every transaction and interaction.

Enjoyment

We do what we enjoy and we enjoy what we do. We live in the now and leave everything else at the door. We find the fun, if not then WE CREATE IT!

Professionalism

We de-escalate situations. We only use proper tone and appropriate language. We do everything in a professional manner.

Accountability

We take responsibility for our actions. We seek out solutions to all problems with necessary action.

Courage

We ALWAYS act on what we stand for. We will step out of our comfort zone to elevate the guest experience. We make sure all guests feel safe.

Kindness

We treat others the way we want to be treated. We realize everyone has different feelings, needs, and goals. We make sure everyone feels included.